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Revisiting the research field of product-service systems development

机译:重新审视产品服务系统开发的研究领域

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摘要

Product-Service Systems (PSS) has now for more than a decade been a research interest in Europe and Japan. The research aims to support manufacturing industries’ ability to provide value in terms of a service offer to its customers, simultaneously taking a more holistic approach to eco-sustainability. The idea of providing customer benefits in parallel with robust products is not new, yet equipping engineers to integrate a radical innovation and service perspective in the early design stages is received as fairly radical. Prevailing methods, tools and design thinking are barriers that prevents approaching PSS by the necessary integration of several, but distinct, logics.Due to the inclusion of both product development and service development in development of PSS, at least, two schools of thoughts exist within the research field of PSS development. Namely, one based on product development rationality and one based on service provision reasoning. In general, such a situation would be a base for a conflict where the debate focuses, which strand that should be more valid than the other. However, if so, this would certainly not benefit the need for cross-disciplinarily research of PSS. The purpose in this paper is two-fold; first, to describe PSS research efforts by acknowledging both the product and the service perspective, second to explore and discuss future directions and by that identify “white spots” on the map which may be seen as relevant to bridge the integration gap.
机译:产品服务系统(PSS)在欧洲和日本已经有十多年的研究兴趣了。这项研究旨在支持制造业向客户提供服务方面提供价值的能力,同时采取更全面的方法来实现生态可持续性。与强大的产品并行提供客户利益的想法并不是什么新鲜事,但是让工程师在早期设计阶段就将根本性的创新和服务观点整合在一起的想法却是相当激进的。现有的方法,工具和设计思想是通过将几种但截然不同的逻辑进行必要的集成来阻止接近PSS的障碍。由于在PSS的开发中既包括产品开发又包括服务开发,因此至少存在两种​​思想流派PSS开发的研究领域。即,一种基于产品开发合理性,另一种基于服务提供推理。总的来说,这种情况将成为辩论所关注的冲突的基础,这一冲突应该比其他更有效。但是,如果是这样,这肯定不会满足PSS跨学科研究的需要。本文的目的是双重的。首先,通过承认产品和服务的观点来描述PSS的研究工作,其次来探索和讨论未来的方向,并在地图上识别出可能被视为弥合整合鸿沟的“白点”。

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